FAQ

About the Candles

What type of wax do you use?
We use premium soy wax for our scented candles.

Are ARVENI candles handmade?
Yes. Our candles are handcrafted and prepared in small batches with care.

How long do your candles burn?
Burn time varies by candle size. The approximate burn time is mentioned on each product page.

What fragrances are available?
Each candle's fragrance notes are listed on its individual product page.

Orders & Shipping

Do you offer free shipping?
Yes. We currently offer free shipping across India.

How long does delivery take?
Orders are generally delivered within the estimated timeframe shown at checkout. Delivery times may vary depending on the destination.

How can I track my order?
Once your order is shipped, you will receive tracking details through the contact information provided at checkout.

Candle Care

How should I burn my ARVENI candle?
For the best experience, trim the wick before each burn and allow the first burn to create an even melt pool across the surface.

How long should I burn the candle at a time?
Avoid burning the candle continuously for extended periods. Follow the candle-care instructions provided with your product.

Returns & Support

Can I cancel or modify my order?
Please contact us as soon as possible after placing your order. We will do our best to accommodate requests before the order is processed or shipped.

What if my candle arrives damaged?
Please contact us with your order details and clear photographs of the damaged package/product. We will review the issue and assist you according to our return and replacement policy.

How can I contact ARVENI?
You can reach us through our Contact Us page or the contact details provided on our website.