Effective Date: 13/08/2026

At ARVENI, we currently offer free shipping across India on eligible orders. Shipping costs are currently incorporated into our product pricing, so customers do not pay a separate shipping charge at checkout.

1. Shipping Coverage

ARVENI currently ships orders across India, subject to courier service availability for the customer's location.

Certain remote, restricted, or otherwise undeliverable locations may be subject to shipping limitations.

If a location cannot be serviced, ARVENI may contact the customer and may cancel the order where delivery is not reasonably possible.

2. Shipping Charges

ARVENI currently offers free shipping on all orders.

There is no separate shipping charge added to the customer's order at checkout. Applicable shipping costs are incorporated into ARVENI's pricing.

ARVENI may change its shipping-charge structure in the future. Any applicable shipping charges will be clearly communicated at checkout before the order is placed.

3. Order Processing and Dispatch

Orders are generally processed after the order has been accepted or confirmed by ARVENI.

ARVENI aims to dispatch orders within 1–2 business days after order confirmation.

Orders may occasionally require additional processing time due to product availability, operational circumstances, holidays, or unforeseen events.

4. Delivery Time

After dispatch, orders are generally expected to be delivered within approximately 3–5 business days.

Delivery timelines are estimates and may vary depending on the destination, courier operations, weather, holidays, public disruptions, or other circumstances beyond ARVENI's reasonable control.

Remote or difficult-to-service locations may require additional delivery time.

5. Shipping Partner

ARVENI currently uses Shadowfax for delivery services.

Delivery may be handled through courier or logistics partners and may be subject to their operational processes and service coverage.

6. Order Tracking

Once an order has been dispatched, customers will generally receive tracking information where available.

Tracking details may be provided through the contact information associated with the order.

Customers should use the tracking information to monitor the shipment status.

7. Delivery Attempts

If the customer is unavailable at the time of delivery, the courier may attempt delivery again, generally on the following day or according to the courier's delivery process.

Customers should ensure that someone is available to receive the order where possible.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Name of recipient

• House/building details

• Street/locality

• City/town

• State

• PIN code

• Contact number

If the address provided is incorrect or incomplete, the delivery agent may contact the customer to obtain clarification or complete the delivery.

Customers should respond to such calls or messages promptly.

If the customer cannot be reached and the courier is unable to complete delivery after multiple attempts, the shipment may be returned to ARVENI.

9. Refused or Undelivered Orders

If a customer refuses to accept a shipment or the order is returned because the customer could not be reached or the delivery could not be completed due to customer-related reasons, the customer may be responsible for the applicable return shipping or related logistics costs.

Any refund, where applicable, may be processed after the returned shipment is received and reviewed by ARVENI.

10. Delivery Delays

Although ARVENI aims to meet the estimated delivery timelines, delays may occur due to circumstances outside our control, including:

• Courier or logistics delays

• Weather conditions

• Natural events

• Public holidays

• Transportation disruptions

• Operational issues

• Incorrect or incomplete delivery information

• Events beyond ARVENI's reasonable control

If your order is significantly delayed, please contact us at help@arveni.in. ARVENI will review the shipment status and coordinate with the relevant delivery partner where appropriate.

11. Lost, Damaged, or Tampered Shipments

If a shipment appears to be damaged, tampered with, or otherwise compromised at the time of delivery, customers should contact ARVENI as soon as possible.

For relevant cases, ARVENI may require:

• Clear photographs of the package.

• Photographs of the product.

• A video showing the condition of the package/product, where appropriate.

• Order and shipment details.

ARVENI will review the matter and determine the appropriate resolution in accordance with its Return & Refund Policy and the circumstances of the case.

12. Address Changes

Customers should contact ARVENI as soon as possible if they need to change the delivery address.

Address changes may be considered only before the order has been dispatched and are subject to feasibility.

Once an order has been handed over to the courier, ARVENI may not be able to modify the delivery address.

13. Undeliverable Locations

If the courier determines that an address is outside its serviceable area or otherwise cannot be delivered to, ARVENI may contact the customer to determine whether an alternative delivery arrangement is possible.

Where delivery cannot reasonably be arranged, ARVENI may cancel the order and process any applicable refund according to its refund procedures.

14. Cash on Delivery

ARVENI currently does not offer Cash on Delivery (COD).

Available payment methods currently include:

• Credit and debit cards

• UPI

• Wallets

• Net banking

ARVENI may introduce additional payment methods, including COD, in the future. Any such payment option will be clearly indicated at checkout.

15. Contact Us

For questions regarding shipping, delivery, tracking, or delayed orders, please contact:

ARVENI
Fatepur, Ramnagar, Purba Medinipur, West Bengal, 721441, India

Email: help@arveni.in

Please include your order number when contacting us regarding an existing order.