Terms of service

Effective Date: 13/08/2026

Welcome to ARVENI. These Terms of Service govern your access to and use of the ARVENI website and your purchase of products through our online store.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using the website or placing an order.

1. About ARVENI

ARVENI operates an online store offering décor, gifts, accessories, and other products through its website.

Business Name: ARVENI
Business Address: Fatepur, Ramnagar, Purba Medinipur, West Bengal, 721441, India
Email: help@arveni.in

2. Eligibility

You must be at least 18 years of age to place an order or enter into a purchase transaction with ARVENI. Persons under 18 may use the website only with the involvement and consent of a parent or legal guardian, where permitted by applicable law.

By using the website or placing an order, you confirm that you meet this age requirement and have the legal capacity to enter into a transaction.

If you are under the age permitted to independently enter into a contract under applicable law, you should use the website and place orders only with the involvement and consent of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colours, dimensions, and other information displayed on the website are accurate.

However, certain ARVENI products may be handcrafted, hand-painted, or individually produced. As a result, minor variations in colour, pattern, texture, finish, or appearance may occur between the product shown online and the product delivered.

Such minor variations are a natural characteristic of handcrafted products and may not constitute a defect.

We reserve the right to correct errors, update product information, or modify product availability at any time without prior notice.

4. Product Availability

All products are subject to availability.

We may limit the quantity of a product that can be purchased by a customer or refuse an order where necessary.

If a product becomes unavailable after an order has been placed, ARVENI may cancel the affected order and inform the customer where appropriate.

5. Pricing and Taxes

All prices displayed on the ARVENI website are stated in Indian Rupees (INR) and are inclusive of applicable taxes.

While we make reasonable efforts to ensure that pricing information is accurate, errors may occasionally occur.

If an obvious pricing or listing error is identified, ARVENI reserves the right to correct the error and, where necessary, cancel the affected order.

6. Orders and Order Confirmation

Placing an order on the ARVENI website constitutes a request to purchase the selected products.

An order may be reviewed by ARVENI before it is processed.

Depending on the circumstances, ARVENI may contact the customer by phone call or message to verify or clarify order information. ARVENI may or may not contact the customer before processing an order.

Order confirmation does not guarantee that the product will remain available until fulfilment.

ARVENI reserves the right to accept, reject, restrict, or cancel an order at its discretion for legitimate reasons, including product unavailability, suspected fraudulent activity, pricing or listing errors, technical issues, or service limitations.

Where an order is cancelled after payment has been successfully received, any applicable refund will be handled according to ARVENI's refund procedures.

7. Payment

ARVENI currently accepts the following online payment methods, subject to availability:

  • Credit and debit cards

  • UPI

  • Wallets

  • Net banking

All payments are processed through third-party payment service providers. ARVENI does not directly store customers' complete card or banking credentials on its website.

Customers are responsible for providing accurate payment and billing information.

8. Shipping and Delivery

Shipping and delivery are subject to ARVENI's applicable Shipping Policy.

Estimated delivery times provided on the website are estimates and may be affected by circumstances beyond ARVENI's reasonable control, including courier delays, weather conditions, operational disruptions, public holidays, or other unforeseen events.

Customers are responsible for providing accurate delivery information.

ARVENI cannot be held responsible for delays or delivery problems arising from incorrect or incomplete information provided by the customer.

9. Returns, Refunds, and Replacements

Returns, refunds, and replacements are governed by ARVENI's Return & Refund Policy.

Customers should review that policy before placing an order.

Certain products may be marked as non-returnable. Customized or personalized products may also be non-returnable, subject to the specific product and applicable circumstances.

10. Order Cancellation by ARVENI

ARVENI reserves the right to cancel or refuse an order where reasonably necessary, including circumstances involving:

  • Product unavailability.

  • Incorrect or incomplete product information.

  • Pricing or listing errors.

  • Suspected fraudulent or unauthorized transactions.

  • Duplicate or unusual orders.

  • Technical or payment-related problems.

  • Delivery or service limitations.

  • Any other legitimate operational or legal reason.

In such circumstances, ARVENI may or may not contact the customer before cancellation, depending on the circumstances.

Where applicable, any refund arising from an order cancellation will be processed through the appropriate refund method.

11. Customer Responsibilities

Customers agree to:

  • Provide accurate and complete information when placing an order.

  • Use the website only for lawful purposes.

  • Review product information before purchasing.

  • Keep account or login information secure, where applicable.

  • Not use the website to place fraudulent, misleading, or unauthorized orders.

  • Not interfere with or attempt to disrupt the operation or security of the website.

12. Prohibited Use

You must not use the ARVENI website to:

  • Engage in fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to the website, its systems, or other users' information.

  • Upload or transmit malicious software or harmful code.

  • Interfere with the security, functionality, or operation of the website.

  • Copy, reproduce, scrape, distribute, or commercially exploit website content without authorization.

  • Impersonate ARVENI or misrepresent your relationship with ARVENI.

  • Use the website in any way that violates applicable law.

Any misuse of the ARVENI website may result in suspension of access, cancellation of orders, and/or appropriate legal action where applicable.

13. Intellectual Property

All content available on the ARVENI website, including but not limited to the ARVENI name, logo, branding, designs, graphics, photographs, product images, written content, website design, and original materials, is owned by ARVENI or used with appropriate rights and permissions.

You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit ARVENI's intellectual property without prior written permission.

Unauthorized use of ARVENI's logo, brand identity, product imagery, or other protected content may result in appropriate legal action.

14. Third-Party Services

ARVENI may use third-party service providers for functions such as payment processing, shipping, analytics, communication, website hosting, and other operational services.

Your use of third-party services may also be subject to the terms and policies of those providers.

ARVENI is not responsible for independent third-party services or their policies, except where required by applicable law.

15. Website Availability

We aim to keep the ARVENI website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

The website may occasionally be unavailable due to maintenance, technical issues, updates, security measures, or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, ARVENI will not be liable for losses arising from events or circumstances beyond its reasonable control, including delays caused by third-party service providers, courier disruptions, technical failures, or unforeseen events.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Changes to Products, Services, and Terms

ARVENI reserves the right to modify, update, suspend, or discontinue any product, service, website feature, or part of the website at any time.

We may also update these Terms of Service from time to time.

Any updated version will be published on the ARVENI website, and the updated Terms will apply as provided by applicable law.

18. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India.

Subject to applicable law, disputes relating to these Terms, purchases, or the use of the ARVENI website shall be subject to the jurisdiction of the courts in Kolkata, West Bengal, India.

Nothing in this section prevents a consumer from exercising any rights or remedies available under applicable consumer protection laws.

19. Contact Us

For questions regarding these Terms of Service, orders, products, or other customer-support matters, please contact:

ARVENI
Fatepur, Ramnagar, Purba Medinipur, West Bengal, 721441, India
Email: help@arveni.in