Refund policy

Effective for orders placed through the ARVENI online store.

At ARVENI, we want you to be happy with your purchase. If there is an issue with your order, please contact us so that we can review the situation and help you with the appropriate resolution.

1. Return Window

Eligible products may be returned within 5 days of delivery.

To request a return, you must contact ARVENI within the 5-day return period. Returns requested after this period may not be accepted.

2. Conditions for Returns

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be unwashed, where applicable.

  • Be returned in its original packaging.

  • Have all original tags, labels, or accessories intact, where applicable.

  • Not show signs of damage, alteration, misuse, or wear caused after delivery.

ARVENI reserves the right to reject a return if the product does not meet these conditions.

3. Products That Cannot Be Returned

Some products may be marked as non-returnable on their respective product pages. Such products are not eligible for return except where the product arrives damaged, defective, or incorrect.

Customized or personalized products are generally non-returnable, although ARVENI may consider an exception depending on the product and circumstances.

Please check the individual product description before placing your order.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact ARVENI as soon as possible.

For such cases, ARVENI may offer a replacement after reviewing the issue.

To help us verify the problem, you may be required to provide:

  • Clear photographs of the product.

  • A video showing the issue, where appropriate.

  • Photographs or video of the packaging, if the damage appears to have occurred during shipping.

ARVENI will review the submitted proof before approving a replacement.

5. Change-of-Mind Returns

ARVENI confirms orders with customers by call or message before the order is finalized.

Because orders are confirmed in advance, we encourage customers to carefully check their product choice, quantity, and other order details before confirmation.

If a customer changes their mind after the order has been confirmed and the product is eligible for return, the customer will be responsible for the return shipping cost.

Any return must still satisfy the eligibility and return-condition requirements described in this policy.

6. Return Shipping Charges

For approved returns resulting from a customer's change of mind or other non-defective reasons, the customer is responsible for the return shipping cost.

For products that arrive damaged, defective, or incorrect, ARVENI will review the case and determine the appropriate resolution.

As ARVENI grows, its return-shipping policy may be updated. Any changes will be reflected in the applicable policy published on the website.

7. Return Request and Confirmation

Before sending any product back, the customer must contact ARVENI and receive confirmation from us.

ARVENI may contact the customer by phone call or message to verify the return request and confirm the next steps.

Please do not send a return to any address unless ARVENI has first confirmed the return instructions.

8. Inspection of Returned Products

Once the returned product is received, ARVENI will inspect it to verify that it meets the return conditions described above.

If the returned product does not meet the required conditions, the return or refund may be rejected.

9. Refunds

Where a refund is approved, ARVENI may issue the refund through:

  • The original payment method, or

  • Store credit,

depending on the circumstances of the case.

After the returned product has been received and the return has been approved, the refund will generally be processed within 2 days.

The time required for the refund to appear in the customer's account may also depend on the payment provider or bank.

10. Replacement

For an approved damaged, defective, or incorrect-product claim, ARVENI will generally provide a replacement, subject to product availability and verification of the issue.

If a replacement is not possible, ARVENI may provide another appropriate resolution depending on the circumstances.

11. Contact Before Returning an Order

For all return or refund requests, please contact ARVENI before shipping the product back.

Email: help@arveni.in

Please include your order number and relevant details about the issue. ARVENI may contact you by phone call or message to verify the request and confirm whether the return is eligible.

Please do not send a return to any address unless ARVENI has first confirmed the return and provided the necessary instructions.

Important Note

This policy may be updated from time to time as ARVENI's business and return procedures evolve. The policy applicable to an order will be determined according to the terms published by ARVENI at the relevant time, subject to applicable law.